Get 10% off your first purchase. Free shipping on orders over $200
Refund Policy
At Gidpro.ca, most of our products are custom-built to meet client specifications. Due to the personalized nature of these items, we have a strict refund policy as outlined below.
Eligibility for Refund
-
Refunds are only available if the product is broken or defective upon delivery.
-
Proof of damage (photos or videos) must be provided when requesting a refund.
Refund Request Period
-
Refund requests must be submitted within 7 calendar days of delivery.
-
After this period, no refunds will be accepted under any circumstances.
Non-Refundable Items
-
Custom-made products that are not defective cannot be refunded.
-
Changes in preference or design after delivery are not eligible for refunds.
Refund Charges
-
All approved refunds will incur a 15% fee of the original payment amount, plus any applicable bank charges.
-
A minimum fee of $100 will apply to all refunds.
Final Decision
-
Gidpro reserves the right to make the final decision on all refund requests, including determining whether the product qualifies as broken or defective.
Process
-
Contact us at sales@gidpro.ca with your order details and evidence of damage.
-
Approved refunds will be processed to the original payment method after deducting applicable charges.